How To Reach Us
Whether you're an existing customer with a question about an order, or just browsing and would like some more info, we'd like to help!
Call Us
Our knowledgeable and professional staff is ready to help you with placing orders, custom product inquiries, or help with questions about our products and services.
We can be reached Toll-free at 1-866-345-3451
M-F 9am to 5pm Pacific Time
Sat 9am to 12pm Pacific Time
NOTE: If we're unable to answer and you leave a message for us to call you back, please be aware that our call to you will appear on your Caller ID as an anonymous or blocked number. Our phones operate on a 'Rolling WATS line', where calls are transmitted on the 'first available' from a group of shared lines, thus no Caller ID is sent. This also ensures discretion and your privacy, with no name appearing in your call records.
Your email inquiries can be sent 24-7, and frequently checked by our dedicated staff. Responses normally take less than 24 hrs.
No matter the reason for your message, be sure to include an entry to the Subject line! Emails received with no Subject entered are automatically deleted by our system as 'SPAM' and will not be seen.
To properly expedite your inquiry, PLEASE use the same email address that you associated with your order (or at least inform us of the email address if it is different), and direct your message as follows:
- For general product info/shipping/purchase questions
Dave @ PumpToys.com - For questions about an existing order
Dave @ PumpToys.com
(be sure to insert your order number in the subject) and PLEASE: use the same email address that you associated with your order!! (or at least let us know the associated email when different) - For QS-7 info or Technical Support
Dave @ PumpToys.com
