INTERNATIONAL ORDER & SHIPPING INFORMATION

• Shipment of the goods ordered into your country is prohibited by your government.
• Shipment of the goods ordered into your country is prohibited by our government.
• Conditions of sale or shipment into your country are deemed to be insecure by PumpToys.
• Shipments being forwarded through use of an International Courier Service will not be accepted.

(1) USPS EXPRESS MAIL INTERNATIONAL- FAST, RELIABLE, PROTECTED.
International shipments from PumpToys are now sent via Express Mail International as our standard international shipping method. Orders to most countries will actually deliver in only 3 to 5 days with EMI! This service is insured, track-able, and has proven very reliable.

(2) USPS PRIORITY MAIL INTERNATIONAL
This option provides a reliable, track-able and confirmed delivery service at a lower cost than Express, with a moderately slower time for delivery, typically 6 to 10 days.

NOTE: Due to lengthy delivery times and parcels being lost in transit, PumpToys no longer offers shipment via Air Mail or First Class International Service. We apologize for any inconvenience this may cause.

TERMS:
PumpToys is shipping to you by Express Mail International or Priority Mail International at your request and by terms you accept. PumpToys will insure all international shipments if insurance service is available to your country. If insurance is not available for your country, our delivery of the properly addressed parcel to our local postal service (and our receipt thereof) constitutes delivery to you. The risk of loss or damage in transit for uninsured shipments is at the buyer's risk.

ADDRESS INFORMATION:
It's VERY IMPORTANT that the shipping address for international orders be entered exactly as your postal service requires. The format varies widely around the world; PumpToys relies on you to provide the proper information. The shopping cart provides an un-formatted space for international addresses- Please enter it EXACTLY as it needs to appear on your package, line by line! Use your keyboard Enter key to move down and start a new line.

INCLUDE YOUR TELEPHONE NUMBER:
By adding your phone number to the delivery information, your postal service or Customs Office can contact you if there are problems with your delivery. The most common reason for an international shipment being returned is "Cannot locate addressee".

CUSTOMS, VAT AND IMPORT DUTIES:
NOTE: International orders include the preparation of Customs declarations, but the purchase price of your order DOES NOT include any possible import duties that your country may apply to your order when it arrives.

We are required to complete a "Customs Declaration" form on all International shipments, listing the contents and value of your order. PumpToys' product codes are designed to appear as conventional goods on your customs declaration, for the purpose of discretion. We CANNOT misrepresent the value of your order; it is a violation of US Law to do so- please don't ask us to do so. Customers are responsible for import duties if any, as imposed by your country. Your local postal or customs service will bill you for such duties when applicable. Occasionally the Customs process in the destination country will delay delivery; PumpToys has no control over this.

TAKE DELIVERY QUICKLY:
Once you are notified that your package is available or an attempt has been made to deliver it, arrange to pick up or take delivery of your package as quickly as possible. Most postal carriers will make 2 delivery attempts before a package is held for customer pick up within 30 days, but not always. Once determined as unclaimed, the package is return shipped to PumpToys but is no longer subject to time-sensitive delivery, possibly taking as much as 90 days before received by us. Please be advised that all international orders returned to PumpToys by USPS as "unclaimed by addressee" are subject to a $25.00 special handling fee plus return postage costs, if any, and cost of postage to re-ship the order. If the order is subsequently canceled or otherwise not re-shipped, a 20% restocking fee will be deducted from the credit issued for that order.

International orders include the preparation of Customs declarations, but they DO NOT include possible import duties that your country may apply to your order when it arrives. We do not control or collect such taxes, and we cannot declare prices on the documentation that are less than you have been billed for the shipped merchandise. Do not ask, we will turn you down.

For more details and general info on placing an order, go to the Shipping Information Page